Return and Exchange policies:
1. Any merchandise sold off the rack (no alterations), cannot be exchanged or returned .
2. All custom made orders are non-returnable & non-refundable.
Order fulfillment and Delays:
1. Custom orders are subject to delays due to various operational reasons.
2. Delays happen due to the following reasons:-
- Production delay at the end of the designer.
- The final product does not fit the custom requirements
- Internal operational and logistic delays
3. We at Sukriti and Aakriti strive to deliver the custom orders in the stipulated time frame and keep you duly informed in case of any delay whatsoever. However, delays are bound to happen.
Shipping and Delivery:
- For any international product shipment of gross value :
|Rs 0.00–Rs 40,000.00||
Rs 3,500.00 INR Shipping Charge
|Rs 40,000.00–Rs 80,000.00||
Rs 7,000.00 INR Shipping Charge
Rs 10,500.00 INR Shipping Charge
|Rs 150,000.00 and up||
Rs 15,000.00 INR Shipping Charge
- Custom duty to be borne by the customer (in case of international shipment) if any.
- No charges applicable for domestic shipments.
Measurements and Alterations:
- The store staff will assist you in measuring the body dimension for any alteration/custom tailor requirements. The product will be altered/produced accordingly.
- However, if the product altered/produced is as per the measurement provided, the store does not take responsibility for any subsequent fitting issues.
We shall not be able to process the cancellation if the order/orders are processed. We do not provide any Store credit against the cancellation of an order.